What is AssistEdge RPA?

  • A highly scalable, secure, intelligent, and innovative RPA platform

  • An end-to-end platform for implementing RPA

  • Has 120+ implementations with the integration of RPA with chatbots and email bots

  • Over 80+ use cases where AI/ML algorithms trigger RPA bots

  • Enables organizations to transition between attended and unattended automation seamlessly

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What is AssistEdge RPA?

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Focus on constant innovation achieving 18+ Patent Assets

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Enterprise Grade Cohesive Platform

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Most scalable RPA platform

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Cognitive Services on Tap

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Scale & Growth for Customers

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GDPR ready, SAML & OIDC compliant, and integrated with Cyberark

A seamless synergy of human and bot workers

Are you prepared to embrace the new digital workforce? What’s in store for the human worker?

A concept by the EdgeVerve team, Automation Singularity, emphasizes on the human-digital twin working in close collaboration to co-create the future workforce. Automation Singularity is a journey where — attended and unattended automation, along with AI capabilities, will unleash unprecedented value touching every process, employee, and system in the enterprise.

Kick-start your Automation Singularity journey today!

EdgeVerve’s Automation platform, AssistEdge recognized as a LEADER in The Forrester Wave: Robotic Process Automation, Q4 2019

  • AssistEdge is an enterprise-grade cohesive platform enabling end-to-end automation and assuring automation success that is second to none. From introducing the concept of Process Discovery to enabling enterprises scale & navigate in their RPA journey, AssistEdge has got it all covered.
    Download the report
  • AssistEdge is an enterprise-grade cohesive platform enabling end-to-end automation and assuring automation success that is second to none. From introducing the concept of Process Discovery to enabling enterprises scale & navigate in their RPA journey, AssistEdge has got it all covered.

    Craig Le Clair,
    VP & Principal Analyst, Forrester

Enabling enterprises to be more agile & scalable

AssistEdge RPA 18.0 offers a platform for automating various processes, bringing about sweeping changes across an enterprise. Powered by Albie, the cognitive engine, AssistEdge RPA 18.0 empowers enterprises to embark on the journey towards Automation Singularity.

Learn all about AssistEdge RPA 18.0

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Key features

AssistEdge RPA is a cohesive automation platform that offers new opportunities for scaling up and enables enterprises to succeed in the new age of digital transformation. From being an Innovator with the best market approach to a leader in Attended Automation, AssistEdge RPA combines the power of RPA and AI, thus gearing up enterprises to be future-ready.

  • Computer Vision and OCR services on tap Business users can deploy and manage cognitive services from multiple cloud-based service providers with contextual pre-and-post processing.

  • Contextual Intelligence Albie, AssistEdge’s Cognitive Engine provides contextual intelligence to digital workers. It empowers human workers with insights and helps to identify process redesigning opportunities.

  • Business Intelligence Dashboards AssistEdge RPA has a framework to capture business-relevant data for creating business dashboards around historical information forecasts and business impacts.

  • Smart Resource Management Enterprises can now get predictive alerts on bot performance and SLA failures with the ability to scale dynamically for handling volume variations.

  • Expanded Automaton Footprint Covers Citrix farms and VDI environments. The outer bots multilingual support now covers languages like Japanese, Spanish, and French.

  • Enterprise-grade security with access modesPrevents unauthorized access, is GDPR ready, and is integrated with CyberArk Credential Vault, SAML and OpenID based authentication.

Client Stories

Request a demo

AssistEdge Discover

AssistEdge Discover unlocks the hidden business value trapped in your processes. It acts as a powerful foundation for enterprises seeking cutting-edge technology, to drive intelligent automation and process excellence. From non-intrusively capturing human-machine interactions to leveraging AI to creating actionable process insights, AssistEdge Discover sets you on the right path to embrace continuous improvement with a relentless focus on creating a hyper-productive enterprise.

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Why AssistEdge Discover

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Identified Process Reengineering opportunities for leading US Financial Co

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Provided insights on Training & Development needs for leading US Bank

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Provided Rationalization opportunities for legacy App for European Telco Major

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Delivered Operational Insights for improving SLAs of leading Pharmacy Chain

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Identified Task Variations & automation readiness for Japan based Electronics Major

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Highlighted need for automating Testing for US based F&B Multinational

How AssistEdge Discover works

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Key features of AssistEdge Discover

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Smart Sensor for Data Capture

Enables enterprises to digitize processes in their current state with granular nuances

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Insights & Process Visualization

AssistEdge Discover’s AI engine converts empirical data into insightful process maps, process insights

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Process Design Document in a click

Enterprises can provision processes for automation accurately by downloading a PDD

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Collaborate & Enrich Process Maps

Teams can jointly review, add, delete or group process steps to enrich process maps

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Prioritize processes for Automation

Automation Blueprint helps enterprises to shortlist process that are ready for automation

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Secure, Privacy Compliant

GDPR ready. Data encryption as default. Role-based access control. Data minimization

SSON’S How-to Guide To: Process Discovery

Accelerating & amplifying your digital strategy with Process Discovery

With RPA making inroads into enterprises, identifying the right process for automation, understanding exceptions, and low quality of data capture are some of the challenges that need to be addressed.

Download this report to know how your enterprise can create a powerful digital transformation strategy with Process Discovery. An AI-based technology, Process Discovery, enables an enterprise to capture task-level data, and this granular information is the key to unlock the true value of automation. This report will take a deep-dive into how this technology can benefit your enterprise and drive digital transformation.

Produced in association with EdgeVerve, the report also throws light on enterprise challenges in the automation journey, what Process Discovery means, the steps involved, and why Process Discovery is essential to service optimization.

Reimagining customer experience with the power of AI and Automation

  • According to a report by Gartner, by 2020, 85% of customer interactions will be managed without a human. AI is changing customer experience in unimaginable ways. Advanced capabilities powered by automation and AI will make contact centers agile and intelligent, opening a window of opportunity for contact centers to influence topline. From automated interactions to automated agent guidance, the possibilities are endless.

  • That’s where AssistEdge Engage comes into play. AssistEdge Engage helps organizations in reimagining their contact center and achieving superior customer experience. Customers benefit from faster query resolution, reduced hold time, increased first call resolution and suitable offers, thereby improving brand connect and loyalty. AssistEdge Engage combines rich capabilities of AI and automation, improving agent productivity by automating repetitive tasks, cross-sell and upsell by offering rich customer context, improving agent morale and agent learnability.

Transform the way customers get serviced

Key features

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360° Customer View

Actionable customer insights from several applications integrated into a dashboard

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Guided Assistance for Agents

Step-by-step guidance to execute requests improving agent learnability

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One-click Smart Automation

Single click customer request automation across multiple applications

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Predictive Customer Insights

Redefine customer engagement based on past interactions and behavioral patterns

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Citrix & VDI support

XenApp and XenDesktop adaptability even in complex implementations

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Single Sign-in Manager

Single click login across multiple applications without time-outs

Simplify your Process Automation

Speed-up your business process automation capabilities with AssistEdge Cloud RPA, a platform proven to deliver faster, reliable and accurate automation programs for enterprises. AssistEdge Cloud RPA focuses on deploying streamlined, secure, scalable and flexible automation solutions for enterprises. It accelerates time-to-value through AssistEdge RPA and industry-leading RPA delivery capability, coupled with Cloud efficiency.

Download our brochure to understand how your enterprise can benefit from AssistEdge Cloud RPA.

Harness the power of

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Cloud RPA Platform

Provides speed and flexibility with the capability to address diverse client business scenarios

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AssistEdge RPA

Offers best-in-class functionality with a robust security framework to ensure data and application security

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Extensive and Deep Automation Expertise

Provides superior delivery capability and a flexible service model

Services offered

  • Cloud Infrastructure

  • Automation Process Discovery

  • BOT Configuration

  • BOT Sustenance

  • Automation Consulting

  • AssistEdge Product Training

Benefits of AssistEdge Cloud RPA

  • Easy to use AssistEdge Cloud platform for building automation BOTs

  • Experienced RPA experts for analyzing & implementing automation processes to provide maximum ROI

  • Real-time availability of AssistEdge Cloud RPA platform and BOTs anywhere, anytime to monitor outcomes and implement changes as needed

  • Elastically scale up and down the AssistEdge RPA BOTs and Infrastructure based on business demand

  • Elastically scale up and down the AssistEdge RPA BOTs and Infrastructure based on business demand

See AssistEdge Cloud RPA in Action

We have implemented AssistEdge RPA on Cloud for one of the largest global healthcare technology companies for their finance and accounting function. With this implementation, 13+ SAP based as well other diverse applications were automated with a 24*7 bot execution schedule.

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Improve the predictability of your IT operations with Nia AIOps

Nia AIOps uses Big Data and scalable AI Models to consume log files, events, and metrics to uncover anomalous patterns occurring in the IT landscape. Nia AIOps monitors metrics from disparate IT systems, identifies anomalies, correlates events, and takes preventive actions to avoid any disruption. It provides comprehensive capabilities that enable reactive, predictive, and preventive management of operational events.

  • Reduce incident lifecycle

  • Improve IT efficiency and experience

  • Reduce Mean Time To Repair (MTTR)

Typical Industry Challenges

  • Complex IT deployment landscape hampers the connection between task executions and business outcomes

  • Multiple monitoring tools, non-standard reporting make it difficult to diagnose the root cause of issues

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Nia AIOps Can

  • Monitor business metrics rather than machine metrics

  • Detect IT issues proactively and predict the impact to future service delivery

  • Intelligently enrich issue tickets to reduce MTTR (Mean Time To Repair)

How Nia AIOps Can Help

  • Identify anomalies and predict incidents before they hamper business

  • Intelligent root cause analysis and AI-based resolution recommendation

  • A framework to build cognitive, self-healing automation

  • AI-based ticket enrichment for quicker resolution

  • Eliminate noise and false positives with intelligent diagnosis

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A one size fits all approach to document extraction, processing and comprehension does not apply in most enterprise scenarios. To successfully unlock business value from enterprise documents regardless of their complexity or domain specificity, a purpose-built document extraction, processing and comprehension platform like Nia DocAI is required.

With its advanced AI capabilities that use an ensemble of various Machine Learning and Deep Learning-based techniques, flexible data management, and analytics pipelines, Nia DocAI structures world’s complex multi-document data, makes it consumption ready to unlock the latent business value.

Nia DocAI optimizes the document extraction, processing and comprehension pipeline to help enterprises unlock business value faster.

  • DIGITIZE Ingest and Extract complex document layouts, text and visual objects.
  • ENRICH Enhance extracted data with contextual information.
  • ANALYZE Derive insights from extracted data.
  • CONSUME Consume analyzed information via downstream integration and search

Unlock Document Intelligence in your enterprise with Nia DocAI

Enterprise Document Challenges

  • Is your Enterprise struggling to comprehend a deluge of data to uncover underlying business value?

  • Are your users enabled to process extremely diverse, domain specific and complex documents?

  • Does your workforce spend considerable time and effort in processing documents manually?

  • Are your users enabled to finding precise answers to business questions from across Enterprise documents?

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Key Capabilities

  • Built-in connectors for integration with Enterprise Applications

  • Automated classification of document categories based on the document content or visual layout.

  • Complex and precise data extraction from various documents types and formats without prior template training.

  • Are your users enabled to findinDeep Learning Computer Vision models for object detection and NLP models for intent, entity extractiong precise answers to business questions from across Enterprise documents?

  • Cognitive Search for natural language and keyword-based queries Intuitive GUI Workbench for guided manual review with feedback loop

  • Performance analytics dashboard for effective Quality Control

  • GUI based orchestration workbench to create custom workflows and flexible custom post-processing

Enterprise Ready Platform

  • Professional services enabled delivery, customization, integration & support

  • Managed Services for infrastructure set-up, deployment and product support

  • Ease of use, enterprise scale and security

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Unlock Document Intelligence in your enterprise with Nia DocAI

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Value Proposition for the Enterprise

  • Faster time to value and improved productivity

  • Leverage insights and information to drive effective business outcomes

  • Stay compliant with industry regulations

  • Any enterprise document, one solution

The Nia Contracts Analysis Advantage

Nia Contracts Analysis utilizes advanced Machine Learning (ML) techniques to automate contracts extraction, risk analysis, and review of unstructured contracts. It acts as a single source of truth to answer any kind of contract-related information.

Nia Contracts Analysis leverages ML techniques such as vision-based, semantics-based, and language-sequence-based to transform the process of analyzing and reviewing contracts. It provides an intuitive workbench with different personas to configure and train ML models.

  • Mitigate operational risks

  • Prevent revenue leakage

  • Ensure contractual compliance

Unlock Document Intelligence in your enterprise with Nia DocAI

Typical Industry Challenges

  • Complex hierarchy between the contracts, their sub-agreements and related documents which constantly change over time

  • Complexity in analyzing contracts due to multi-party agreements, global delivery models, pricing constructs etc.

  • Constant threat of revenue leakage as a result of mismanagement of contracts

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How Nia Contracts Analysis Can Help

  • Risk reduction: Ease of reading and interpreting the documents can mitigate revenue leakage and ensure accurate and timely recognition.

  • Superior compliance: Ease of compliance verification accelerates updates due to the ability to link various document sources.

  • Better harmonization: Ease of contracts or policy analysis in documents helps to support harmonization, simplification and negotiations.

  • Improved time management: Experts’ time saved in dealing with documents on an ongoing basis.

  • Minimal IT intervention: System is configured by business and SMEs with minimal intervention from IT.

  • Increased versatility and visibility: This facilitates transversal to search and retrieve information.

Unlock Document Intelligence in your enterprise with Nia DocAI

NIA CAN

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M&A – Due Diligence

Understand supplier, customer and regulatory obligations of your target company during due diligence. Synergies of clauses/templates during post-merger integration to reach ‘Business as Usual’ quickly.

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Lease Abstraction

Locate specific, key information from a lengthy lease document and isolate it for users to monitor, review and update easily. Export abstracts to already existing CLMs or Lease Management Systems.

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Third Party Contracts

Third party contracts are difficult to manage because they are written on third party templates. Extract and process of large volumes of third party contracts and identify and understand third party terms.

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Regulatory Compliance

Take control of your contractual landscape by responding to a rapidly changing regulatory environment (GAAP, BREXIT, GDPR, IFRS).

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Procurement

Manage risk in Supplier Contracts and ever changing vendor ecosystem. Discover relevant terms and clauses buried in these contracts.

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Finance

Prevent revenue leakage and never miss an opportunity to gain revenue through discounts and refunds from clauses buried in your contracts.

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Legal

Ensure that important contracts get the appropriate legal review, while automatically clearing clauses that have standard language.

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Divestitures

Understand assignability rights in the contracts and monitor ‘change of control’ Clause to determine whether contractual obligations lie with divested entity of parent company.

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Contract Intelligence

Identify risks and deviations from standard positions during contract negotiation.

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20+ articles on AI & Automation by Industry Experts

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